Key Responsibilities:

• Provide technical support to customers via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain systems and applications.
• Escalate complex issues to the appropriate teams and follow up until resolution.
• Document technical issues and solutions for knowledge sharing.
• Collaborate with developers and IT staff to resolve recurring problems.
• Ensure high customer satisfaction through timely support.

Requirements:

• Strong knowledge of operating systems (Windows/Linux) and networking.
• Experience with troubleshooting software and hardware issues.
• Familiarity with ticketing systems and remote support tools.
• Good communication and problem-solving skills.
• Ability to work in shifts and under pressure.
• Degree/diploma in Computer Science, IT, or related field preferred.

Salary:RS,15000 to Rs.25,000

Job Timings:9:30 AM – 6:30 PM

Job Location: Kattankulathur, Chengalpattu.